FAQ'S
Why does my wax bar have a lighter color in some areas?
This is called frosting. Frosting is lighter patches of crystallized soy wax that you may or may not notice in our wax tarts. This in no way affects the fragrance and is normal!
When will my order ship?
We are a mama owned small business so please be patient with us and expect your order to ship within 3-7 business days.
Can I keep my warmers on 24/7?
We do not recommend you keep your warmers on all the time as this will make the scent fade quickly and could cause you to become 'nose blind.'
Nose blindness is when you get used to a scent in your home and it will cause you to not be able to smell that scent anymore.
How often should I change my wax and how do I change my wax?
We change our wax about every other day using cotton balls to soak up the wax. How often you change your wax is completely up to you.
Why is my wax crumbly/hard to get out of the container?
Soy wax is softer than waxes made with paraffin so it may crumble a bit but that is normal. If you're having trouble getting your wax out of the container, try popping it in the freezer for a few minutes.
What kind of fragrance do you use?
At Cozy Wax Haven we use nothing but the best fragrance oils.
Most of our melts use fragrance oils that contain no known or suspected carcinogens, mutagens, reproductive toxins, organ toxins, or acute toxins. This is important because what you allow into your home, around you, your children and pets, matters.
As a sufferer of migraines it is especially important to me to have something that doesn't smell overly fake and strong and that will affect my head.
Why is my wax melt not strong?
If your wax melt doesn't smell that strong it could be due to your wax warmer. Element warmers, or warmers without a bulb, do not get hot enough to fully melt 100% soy wax usually. Another reason could be your light bulbs do not get hot enough. I recommend buying lightbulbs off Amazon. Or it could simply be the wax melt itself, not all of them are meant to be super strong and in your face. Remember to not keep wax warmers on 24/7 and please get in touch if you have any more questions. cozywaxhaven@yahoo.com